AI CONSULTING & DEVELOPMENT
Conversational and Voice Agents
AI assistants that answer questions, reduce workload, and turn conversations into action, on chat and on the phone.
We build three types of agents:
Client-facing chatbot
Support + conversion
A chatbot for your website and messaging channels that handles repetitive questions and helps visitors take the right next step.
What it’s great at
- Answering FAQs from your real sources (site, docs, PDFs, helpdesk)
- Guiding users to the right product/service, page, or offer
- Capturing leads (email, intent, constraints) and routing them
- Escalating to a human when needed, with full context
Common use cases
- “Do you ship to…?”, “What’s the pricing?”, “How long does it take?”
- Appointment booking and qualification
- Order tracking, returns, basic troubleshooting
Where it lives: Website widget, WhatsApp, and more
Internal chatbot
Team copilot
A “company ChatGPT” that helps your team find answers, follow processes, and get work done faster—without hunting across tools.
What it’s great at
- Answering internal questions from policies, wikis, docs, tickets, and past answers
- Helping onboard new teammates faster
- Generating drafts (emails, replies, summaries) grounded in company knowledge
- Connecting to workflows (create tickets, fill forms, pull data) when relevant
Typical teams: Support, operations, sales, HR, IT
Control & governance: Access control, source citations, safe boundaries, audit logs
Voice agents
Phone answering
A voice assistant that answers inbound calls, replies to common questions, and takes messages when you’re unavailable.
What it’s great at
- Handling “quick questions” instantly (hours, location, services, basic pricing)
- Collecting details (name, phone, email, request) and summarizing the call
- Routing or escalating urgent calls based on your rules
- After-hours coverage and overflow handling
Example flow
- Greets the caller and detects intent
- Answers FAQs or asks a few structured questions
- Confirms key details
- Takes a message if needed
- Sends you a clean summary (email/Slack/CRM)
Reliability is not optional
We design agents to be safe and consistent:
- Grounded answers — the assistant retrieves from your internal sources before answering
- Uncertainty handling — it admits when it doesn’t know and escalates
- Guardrails — what it can and can’t do, and when to hand off
- Monitoring — logs, unanswered questions, continuous improvement