Conversational and Voice Agents
AI assistants that answer questions, reduce workload, and turn conversations into action, on chat and on the phone.
Service details
We build three types of agents, all on Vectoria, our own platform: the same pipeline engine behind TicketFlow and our email automation. Each agent’s setup is versioned and tested before it ships, and every run is logged.
Client-facing chatbot
Support + conversionA chatbot for your website and messaging channels that handles repetitive questions and helps visitors take the right next step.
What it’s great at
- Answering FAQs from your real sources (site, docs, PDFs, helpdesk)
- Guiding users to the right product/service, page, or offer
- Capturing leads (email, intent, constraints) and routing them
- Escalating to a human when needed, with full context
Common use cases
- “Do you ship to…?”, “What’s the pricing?”, “How long does it take?”
- Appointment booking and qualification
- Order tracking, returns, basic troubleshooting
Where it lives: Website widget, WhatsApp, and Telegram
Read more: How AI chatbots elevate customer experience →
Internal chatbot
Team copilotA “company ChatGPT” that helps your team find answers, follow processes, and get work done faster, without hunting across tools.
What it’s great at
- Answering internal questions from policies, wikis, docs, tickets, and past answers
- Helping onboard new teammates faster
- Generating drafts (emails, replies, summaries) grounded in company knowledge
- Connecting to workflows (create tickets, fill forms, pull data) when relevant
Where it lives: Slack, Microsoft Teams, or Discord
Typical teams: Support, operations, sales, HR, IT
Control & governance: Access control, source citations, safe boundaries, audit logs
Read more: Centralizing your company’s AI →Voice agents
Phone answeringA voice assistant that answers inbound calls, replies to common questions, and takes messages when you’re unavailable.
What it’s great at
- Handling “quick questions” instantly (hours, location, services, basic pricing)
- Collecting details (name, phone, email, request) and summarizing the call
- Routing or escalating urgent calls based on your rules
- After-hours coverage and overflow handling
Example flow
- Greets the caller and detects intent
- Answers FAQs or asks a few structured questions
- Confirms key details
- Takes a message if needed
- Sends you a clean summary (email/Slack/CRM)
Reliability is not optional
We design agents to be safe and consistent:
- Grounded answers: the assistant retrieves from your internal sources before answering
- Uncertainty handling: it admits when it doesn’t know and escalates
- Guardrails: what it can and can’t do, and when to hand off
- Monitoring: logs, unanswered questions, continuous improvement
Proof in action
Broekmans: AI Drinks Adviser for a Beverage E-commerce
An intelligent assistant connected to the Drankenshop Broekmans catalogue, guiding customers through more than 8,000 drinks references, whisky to alcohol-free.
Read the case studyOskar Architecten: Internal Chatbot & Custom AI Agents
AI-powered internal assistant with RAG and custom agents for a leading Belgian architecture firm.
Read the case studyMBC: AI Customer Service Automation Suite
Comprehensive automation with AI phone support, smart scheduling, and email management
Read the case studyAvailable packages
Pre-built solutions for this service, with transparent pricing and fast deployment.
