TicketsFlow AI helpdesk software
TicketsFlow is a shared inbox for support teams. Each email, chat or form arrives with a summary, a sentiment, suggested labels and a reply drafted from your own order, product and delivery data. Your agents review, edit and send.
The product itself, shown with demo data.
Six screens, taken from the product. Pick one, or let them play.
Needs reply, Inbox, Assigned to me and Closed, split by your own queues. Each ticket shows a one-line AI summary, so triage happens without opening anything.
The context panel holds what the AI read in the thread: a short summary, whether a reply is still needed and why, the customer's tone, and the labels it suggests.
An automation leaves an editable draft built from the thread and from your systems: order status, stock, delivery tracking. Nothing reaches the customer until an agent sends it.
Summaries, labels, routing and drafts come from workflows you can open. Each one is a graph: change a step, run it against a real ticket with nothing saved, then publish.
Each ticket has a public page where the customer reads the published replies and answers back. Bring in a supplier with a personal link, or open tickets through a public form.
TicketsFlow is an MCP server. Connect an AI client with your own role and the scopes you choose: it can search tickets, triage them and prepare replies.
A ticket keeps the source of the thread and of each message, so an agent always knows which mailbox a reply leaves from.
We build the source tools that read your own systems, so a draft says where the parcel is rather than promising to check.
None of these is an add-on.
Close a ticket with "Close and improve knowledge" and the AI drafts a reusable question and answer for your knowledge base.
j and k to move through the list, r to reply, / to search. No modifier keys to learn.
Browser and phone alerts for new tickets, replies on your tickets, or only the saved view you care about.
Each reply shows whether it is queued, sending, sent or failed, with the provider's reason and a retry.
Viewer, author, manager and admin. Managers own queues, labels, forms and automations.
Publish a live, read-only ticket list to a client or a supplier, and revoke the link when you are done.
Three plans sized by team and ticket volume. Summaries, drafts, sentiment and automations are in all of them.
€149/month
Up to 5 agents, 1,000 tickets/mo
€499/month
Up to 20 agents, 4,000 tickets/mo
€999/month
Up to 50 agents, 10,000 tickets/mo
One-time setup from €1,500: channels, queues, labels, automations and your source tools.
Beyond a plan's volume: €0.15 per extra ticket.
What the setup coversHow a support team uses it day to day, in its own case study.
The application, its database and its backups run on servers in Germany. EU-only AI models are available on request.
Your tickets are never used to train or fine-tune an AI model, ours or anyone else's.
Every contract includes a GDPR data processing agreement that lists our sub-processors.
TicketsFlow is an AI helpdesk built by Flowful AI. It is a shared inbox for support teams where every incoming email, chat or form becomes a ticket with an AI summary, a sentiment, suggested labels and a drafted reply. Agents assign, answer and close tickets from one workspace.
No. Everything the AI produces is a suggestion: a draft reply waits in the composer, and suggested labels stay drafts until an agent validates them. A human sends every message. The same holds for AI clients connected over MCP, which can prepare a reply but cannot send one.
Email through Gmail and Google Workspace mailboxes, chat providers such as WhatsApp Business, Slack, Telegram, Microsoft Teams and Discord, conversations handed over by a website chatbot, public intake forms, and requests an agent logs after a phone call.
Yes. During setup we build source tools that read your webshop, ERP, CRM or carrier, so a draft can state the real order status or tracking step. Connectors exist for common platforms and we build custom ones against your own API.
Plans start at €149 a month for up to 5 agents and 1,000 tickets, with a one-time setup from €1,500. AI features are included in every plan: there is no per-agent AI fee.
The interface is available in English, French and Dutch, and each agent picks their own. Any message can be translated into the agent's interface language from the conversation, so a Dutch-speaking agent can handle a French ticket.
Yes. We connect your mailboxes, rebuild your queues and labels, and import your knowledge base during setup. Most desks are live within 2 to 4 weeks; a large ticket history to migrate can extend that.
On servers in Germany: the application, its database and its backups. EU-only hosting, with AI models served from EU regions, is available on request. Your tickets are never used to train an AI model, and every contract includes a data processing agreement.
Book a 30-minute demo. Bring a few real tickets and we will show how they would be handled.