SERVICE PACKAGE
TicketFlow
Helpdesk with AI built in, not bolted on.
Workflows, automated replies, conversation summaries, and sentiment analysis bundled on every paid plan. No per-agent AI add-on like Zendesk Advanced AI or Freshdesk Freddy Copilot.
Your Support Queue, AI-Native by Default
Replace Zendesk or Freshdesk with a helpdesk where AI isn't an add-on. Every incoming ticket gets summarized, scored, classified, and prepped with a draft reply before your agent opens it. Pay for the AI work, not for every viewer.
- Email, chat, and contact forms ingested as ticket channels
- AI summary, sentiment scoring, and draft reply on every ticket
- Custom AI workflows: auto-tag, route, escalate, close
- SLAs, routing rules, and tiered queues, all included
- Vectoria-grounded replies using your knowledge base
Tailored to Your Ticket Volume
Tiers sized by agent count and ticket volume. AI workflows, summaries, replies, and sentiment scoring are included on every paid tier, no extra per-agent AI fee.
Setup
One time investment
- Channel integration (email, chat, contact form)
- AI workflows configuration (tagging, routing, replies)
- SLAs and queue rules setup
- Vectoria knowledge base connection
- Agent dashboard customization
- Testing and deployment
Final price depends on number of channels, workflow complexity, and integrations required.
Monthly
Ongoing service
- Hosting and infrastructure
- AI workflows and replies included for every agent, no AI add-on
- AI summary, sentiment, and draft on every ticket
- Custom AI workflows included
- Reports, analytics, and SLA tracking
- Continuous improvement and support
Price depends on ticket volume. We'll provide a precise quote after discovery.
A Helpdesk Built for the AI Era
Everything your support team needs, without paying for AI twice.
AI Reply Drafts on Every Ticket
Each incoming ticket gets a draft reply generated from your knowledge base. Your agent reviews, edits if needed, and sends. Drastically cuts time-to-first-response.
Auto-Summary and Sentiment Scoring
Long threads get a structured summary so your agent doesn't have to scroll. Sentiment scoring on every customer message helps you prioritize the frustrated ones.
Custom AI Workflows
Define rules in plain language: 'tag refund requests', 'route VIP customers to the senior queue', 'auto-close after 3 days of no reply'. The AI runs them on every new ticket.
AI Bundled, Not Bolted On
AI features are included on every paid plan. No per-agent AI add-on like Zendesk Suite Pro AI or Freshdesk Freddy Copilot, where AI doubles the bill.
Built for Your Industry
E-commerce
Order issues, returns, and shipping questions handled with AI-drafted replies. Sentiment scoring surfaces upset customers before they escalate.
SaaS Support
Bug reports, account issues, and onboarding questions. AI workflows route by product area, severity, or customer tier.
Professional Services
Client requests, project questions, and admin tasks. Each thread summarized for fast context switching across many clients.
Healthcare & Education
Appointment-related queries, intake follow-ups, and admin emails. GDPR-ready with per-ticket activity history.
From Discovery to Launch
Discovery Call
We map your channels, ticket types, and AI workflow needs.
Custom Proposal
You receive a detailed quote based on ticket volume and workflows.
Build and Deploy
Channel ingestion, AI workflows, knowledge base connection, agent training.
Ongoing Support
Monitoring, workflow tuning, and continuous improvement.
Frequently Asked Questions
How is TicketFlow different from Zendesk or Freshdesk?
Two things. First, AI is bundled, not an add-on. Zendesk Suite Pro Advanced AI or Freshdesk Freddy Copilot add about $50 per agent per month on top of the base seat, which alone exceeds our entire M tier. Second, replies are grounded in your knowledge base via Vectoria from day one, no separate RAG setup.
Do I still need Email Automation if I have TicketFlow?
Usually no, for support email. TicketFlow ingests support inboxes as a ticket channel natively, with AI drafts ready for your agents. Email Automation is for autonomous email handling outside of a ticket queue (ops, scheduling, invoices), where there is no agent in the loop.
Can I migrate from Zendesk or Freshdesk?
Yes. We help with data export, knowledge base import, and channel handover. Migrations are scoped during the discovery call and typically take 2 to 4 weeks.
Is the AI gated by tier or by user role?
No. Every agent on a paid plan gets the full AI features: draft replies, summaries, sentiment, workflow automation, and analytics. No tiered AI permissions or AI gating like Zendesk or Freshdesk where Copilot is sold per agent on top of the base seat.
Is it GDPR compliant?
Your data is encrypted, never used to train public models, and stays under your control. We provide a Data Processing Agreement (DPA) by default and offer EU-only hosting on request.
How does the AI workflow customization work?
You describe rules in plain language during setup: 'route urgent issues from VIP customers to the senior queue', 'auto-tag tickets mentioning refunds'. We translate them into TicketFlow workflows that run on every new ticket, and you can adjust them anytime from the dashboard.
How long does deployment take?
Most TicketFlow deployments are live within 3 to 5 weeks. Timeline depends on number of channels, custom workflows, and any migration from a previous helpdesk.
Ready to Run Support, AI-First?
Book a 15-minute call. We'll show you how TicketFlow handles your ticket queue.