SERVICE PACKAGE
TicketFlow
The AI-first helpdesk that bundles workflows, automated replies, conversation summaries, and sentiment analysis. Unlimited agents, no per-seat surprise.
Your Support Queue, AI-Native by Default
Replace Zendesk or Freshdesk with a helpdesk where AI isn't an add-on. Every incoming ticket gets summarized, scored, classified, and prepped with a draft reply before your agent opens it. Pay for the AI work, not for every viewer.
- Email, chat, and contact forms ingested as ticket channels
- AI summary, sentiment scoring, and draft reply on every ticket
- Custom AI workflows: auto-tag, route, escalate, close
- Unlimited agents, SLAs, and routing rules
- Vectoria-grounded replies using your knowledge base
Tailored to Your Ticket Volume
Pay for the AI work, not for every viewer. Unlimited agents on every paid tier.
Setup
One time investment
- Channel integration (email, chat, contact form)
- AI workflows configuration (tagging, routing, replies)
- SLAs and queue rules setup
- Vectoria knowledge base connection
- Agent dashboard customization
- Testing and deployment
Final price depends on number of channels, workflow complexity, and integrations required.
Monthly
Ongoing service
- Hosting and infrastructure
- Unlimited agents (no per-seat pricing)
- AI summary, sentiment, and draft on every ticket
- Custom AI workflows included
- Reports, analytics, and SLA tracking
- Continuous improvement and support
Price depends on ticket volume. We'll provide a precise quote after discovery.
A Helpdesk Built for the AI Era
Everything your support team needs, without paying for AI twice.
AI Reply Drafts on Every Ticket
Each incoming ticket gets a draft reply generated from your knowledge base. Your agent reviews, edits if needed, and sends. Drastically cuts time-to-first-response.
Auto-Summary and Sentiment Scoring
Long threads get a structured summary so your agent doesn't have to scroll. Sentiment scoring on every customer message helps you prioritize the frustrated ones.
Custom AI Workflows
Define rules in plain language: 'tag refund requests', 'route VIP customers to the senior queue', 'auto-close after 3 days of no reply'. The AI runs them on every new ticket.
Unlimited Agents, AI Bundled
Add as many agents as you need at no extra cost. AI features are included on every plan, not an add-on you upgrade for.
Built for Your Industry
E-commerce
Order issues, returns, and shipping questions handled with AI-drafted replies. Sentiment scoring surfaces upset customers before they escalate.
SaaS Support
Bug reports, account issues, and onboarding questions. AI workflows route by product area, severity, or customer tier.
Professional Services
Client requests, project questions, and admin tasks. Each thread summarized for fast context switching across many clients.
Healthcare & Education
Appointment-related queries, intake follow-ups, and admin emails. GDPR compliant with full audit trail.
Frequently Asked Questions
How is TicketFlow different from Zendesk or Freshdesk?
Three things. First, unlimited agents: we charge per ticket, not per seat. Second, AI is bundled, not an add-on (Zendesk Suite Pro AI features alone cost more than our entire M tier). Third, it's connected to Vectoria so AI replies are grounded in your knowledge base out of the box.
Do I still need Email Automation if I have TicketFlow?
Usually no, for support email. TicketFlow ingests support inboxes as a ticket channel natively, with AI drafts ready for your agents. Email Automation is for autonomous email handling outside of a ticket queue (ops, scheduling, invoices), where there is no agent in the loop.
Can I migrate from Zendesk or Freshdesk?
Yes. We help with data export, knowledge base import, and channel handover. Migrations are scoped during the discovery call and typically take 2 to 4 weeks.
What does 'unlimited agents' really include?
Add as many agents as you need at no extra cost. Each agent gets the full dashboard, AI features, and analytics. No tiered agent permissions or AI gating like the named-brand alternatives.
Is it GDPR compliant?
Your data is encrypted, never used to train public models, and stays under your control. We provide a Data Processing Agreement (DPA) by default and offer EU-only hosting on request.
How does the AI workflow customization work?
You describe rules in plain language during setup: 'route urgent issues from VIP customers to the senior queue', 'auto-tag tickets mentioning refunds'. We translate them into TicketFlow workflows that run on every new ticket, and you can adjust them anytime from the dashboard.
How long does deployment take?
Most TicketFlow deployments are live within 3 to 5 weeks. Timeline depends on number of channels, custom workflows, and any migration from a previous helpdesk.
From Discovery to Launch
Discovery Call
We map your channels, ticket types, and AI workflow needs.
Custom Proposal
You receive a detailed quote based on ticket volume and workflows.
Build and Deploy
Channel ingestion, AI workflows, knowledge base connection, agent training.
Ongoing Support
Monitoring, workflow tuning, and continuous improvement.
Ready to Run Support, AI-First?
Book a 15-minute call. We'll show you how TicketFlow handles your ticket queue.