Audiovolt: AI Automation for a Car Audio E-commerce

A Multi-Project Partnership

Audiovolt is a leading Dutch e-commerce retailer for car audio systems and CarPlay installations. A small team, a deep technical catalogue, and hundreds of customer questions every day: the perfect setting for smart automation.

Our collaboration with Audiovolt spans several AI automation projects. The first, now in production, is detailed below. Additional projects are being scoped.

Project 1: AI Email Support at Scale

Audiovolt receives around 1800 emails per month, roughly 60 per day, mostly technical questions about vehicle compatibility, CarPlay configurations, and installations.

We deployed our Email Automation package, connected to their inbox and product catalogue. The flow:

1. Capture incoming emails via Gmail OAuth.
2. Retrieve the relevant product sheets, FAQs, and installation guides.
3. Generate a context-aware draft reply, already waiting in Audiovolt’s inbox when the agent opens the message.
4. Human validation before every send.

Outcome

The support team saves about 6 hours per day, roughly one full-time equivalent. Customers receive accurate, catalogue-grounded answers within minutes instead of hours.

What’s Next

Further automations are being prepared for Audiovolt around order processing, logistics tracking, and product enrichment. This page will be updated as each project ships.